Last updated: 6 June 2026
At Eat Sleep Repeat, we want our customers to be happy with their orders. This Returns Policy explains when you can return products, how refunds work, what to do if an item arrives damaged or faulty, and which products cannot be returned for change-of-mind reasons.
Nothing in this Returns Policy affects your statutory rights.
Eat Sleep Repeat is operated by EAT SLEEP REPEAT LTD, a company registered in England and Wales under company number 17217704.
Registered office:
Flat 2, Heather Court
11a West Cliff Road
Bournemouth
United Kingdom
BH2 5EP
The registered office is provided for company and legal correspondence only. Please do not send returns to this address unless we have specifically confirmed this to you in writing.
1. Contact Us Before Returning Anything
Before returning any product, please contact our Customer Support team using the contact details provided on our website.
Please include:
Your order number.
Your full name.
The email address used to place the order.
The product or products you wish to return.
The reason for the return.
Photographs, where the item is damaged, faulty, incorrect, leaking, broken, missing, or otherwise affected.
We will confirm whether the item is eligible for return and provide return instructions where applicable.
Products sent back without contacting us first may take longer to process and may be returned to you if they are not eligible for return.
2. Change-of-Mind Returns
For eligible products, we are happy to accept change-of-mind returns where you notify us within 14 days of delivery.
To be eligible for a change-of-mind return, the product must be:
Unopened.
Unused.
In its original packaging.
In a resaleable condition.
Returned with any seals, labels, tags, accessories, inserts, protective packaging and outer packaging intact where applicable.
Returned within the return timeframe after we have provided return instructions.
This change-of-mind returns policy applies to eligible unopened products from the following ranges:
Sweets and candy.
Food and groceries.
Drinks and soda.
Other eligible products sold on our website, unless stated otherwise on the product page or in this policy.
Some products cannot be returned for change-of-mind reasons. Please see the exclusions below.
3. Your Legal Right to Cancel Online Orders
If you are a consumer buying online, you may have a legal right to cancel your order without giving a reason.
Where this right applies, you have 14 days after the day you receive your order to tell us that you wish to cancel.
If your order is delivered in separate parcels on different days, the cancellation period runs from the day after you receive the final parcel.
After telling us that you wish to cancel, you then have 14 days to send the eligible products back to us.
You do not have to use any specific wording, but your cancellation request must clearly tell us that you wish to cancel your order or return eligible products.
You can contact Customer Support to cancel, or you may use the model cancellation form included at the end of this policy.
4. Products That Cannot Be Returned for Change of Mind
Because we sell food, drink, confectionery, grocery items and other consumable products, some products cannot be returned for change-of-mind reasons.
We cannot accept change-of-mind returns for:
Products that have been opened.
Products that have been used, consumed, partially consumed or tampered with.
Products that are not in their original condition.
Products that are not suitable for return for health protection, hygiene or food safety reasons once unsealed.
Products that are liable to deteriorate or expire rapidly.
Sweets and candy with less than two months’ best-before date remaining when delivered.
Food and grocery products with less than two months’ best-before date remaining when delivered.
Drinks and soda with less than two months’ best-before date remaining when delivered.
Gift hampers, where they are bespoke, personalised, made to order, contain perishable items, contain short-dated items, or cannot be safely or hygienically resold.
Personalised, customised or bespoke products.
Products that have been mixed inseparably with other items after delivery.
Products damaged after delivery because of misuse, incorrect storage, neglect, accident, or failure to follow product instructions.
Any other product excluded from cancellation rights by law.
This does not affect your rights if a product is faulty, damaged, incorrect, unsafe, not as described, or not of satisfactory quality.
5. Short-Dated Products
Some products may be sold as short-dated, clearance, reduced, promotional, limited availability, seasonal or otherwise marked-down items.
If a product is clearly described before purchase as short-dated, reduced because of date, or sold with a specific best-before date or shelf-life condition, you will not usually be entitled to return it simply because of that disclosed date.
However, you may still be entitled to a remedy if the product is faulty, damaged, incorrect, unsafe, not as described, or otherwise does not meet your statutory rights.
For change-of-mind returns, we do not accept sweets, candy, food, groceries, drinks or soda where the product had less than two months’ best-before date remaining when delivered.
6. Best-Before Dates and Use-By Dates
A best-before date is about product quality. A product may still be safe after its best-before date, but its taste, texture, appearance or quality may not be at its best.
A use-by date is about food safety. You should not consume a product after its use-by date.
Please always check the product packaging before consuming any product. This is especially important if you have allergies, intolerances, dietary requirements, medical conditions, pregnancy-related restrictions, or if the product is being purchased for someone else.
7. Heat-Damaged or Melted Items
Some products, including chocolate, confectionery, sweets, candy, snacks and other temperature-sensitive items, may be affected by warm weather or temperature changes during transit.
During warmer periods, heat-sensitive products may soften, melt, bloom, lose shape, stick together, change texture, or change appearance. Delivery vehicles and sorting depots can become warm, and we cannot fully control the temperature conditions a parcel is exposed to once it leaves our fulfilment process.
Many heat-affected products will return to a firmer condition if cooled or refrigerated, although their appearance or texture may be affected.
Where a heat-sensitive product has softened, melted, bloomed or changed appearance due to temperature exposure during transit, this will not usually be treated as faulty if the product remains safe to consume and is otherwise as described.
This does not affect your statutory rights if a product is unsafe, damaged in another way, incorrect, not as described, not of satisfactory quality, or otherwise faulty.
8. Return Shipping Costs for Change-of-Mind Returns
For eligible change-of-mind returns, you are responsible for paying the return shipping cost unless we agree otherwise.
We do not refund the return shipping cost for change-of-mind returns.
You are responsible for the products while they are being returned to us. We recommend using a tracked and insured delivery service suitable for the value of the products.
If returned products are lost or damaged in transit because of the return shipping method or packaging used by you, we may not be able to provide a full refund.
9. Refunds for Change-of-Mind Returns
Where a valid change-of-mind return is accepted, we will refund the price paid for the eligible returned products.
Where your legal cancellation rights apply and you paid for standard outbound delivery, we will also refund the standard outbound delivery cost where required by law.
If you selected a more expensive delivery option than our standard delivery option, we are only required to refund the standard delivery cost.
Return shipping costs are not refunded for change-of-mind returns unless we have agreed otherwise or the product is faulty, damaged, incorrect, not as described, or otherwise falls under your statutory rights.
We may reduce your refund if the value of the products has been reduced because you handled them more than was necessary to check their nature, characteristics or functioning.
For food, drink, confectionery and grocery products, this may include where products have been opened, unsealed, damaged, contaminated, consumed, partially consumed, incorrectly stored, or otherwise made unsuitable for resale.
10. When Refunds Are Processed
Once we receive your returned products, we will inspect them and process any refund due.
Where your legal cancellation rights apply, we will refund you within 14 days of receiving the returned products or within 14 days of receiving evidence that you have sent them back, whichever happens first.
Refunds will usually be made to the original payment method used for the order, unless we agree another method with you.
Depending on your bank, card issuer or payment provider, it may take additional time for the refund to appear in your account after we have processed it.
11. Faulty, Damaged, Incorrect or Not-as-Described Products
We are responsible for supplying products that are of satisfactory quality, fit for purpose and as described.
If your order arrives damaged, faulty, incorrect, unsafe, leaking, broken, missing items, or otherwise not as described, please contact Customer Support as soon as possible.
Please include:
Your order number.
A description of the issue.
Photographs of the affected product.
Photographs of the outer delivery packaging.
Photographs of the inner packaging.
Photographs of any damage, leakage, breakage, seals, labels or batch/date codes where relevant.
Please do not dispose of the product or packaging until we have advised you what to do next, as we may need this information to investigate the issue with the courier, supplier or manufacturer.
Where a product is confirmed as faulty, damaged, incorrect, unsafe or not as described, we will provide an appropriate remedy in accordance with your statutory rights. This may include a replacement, refund, repair, price reduction, or another suitable resolution depending on the circumstances.
12. Replacements for Damaged or Faulty Products
Where an item arrives damaged or faulty, we may offer a replacement where stock is available.
We may ask for photographic evidence before arranging a replacement. This helps us confirm the issue, investigate with the courier, and recover costs where appropriate.
If a replacement is not available, or if you would prefer a refund where you are legally entitled to one, we will process the appropriate refund.
In some cases, we may ask you to return the damaged or faulty product to us. Where the issue is confirmed as our responsibility, we will cover reasonable return shipping costs or provide return instructions.
13. Missing Items
If an item is missing from your order, please contact Customer Support as soon as possible after delivery.
Please include your order number and details of the missing item.
We may ask for photographs of the parcel, packaging, packing slip or contents to help us investigate.
If an item was missing due to our error, we will provide an appropriate remedy, which may include sending the missing item, offering an alternative, or issuing a refund.
14. Incorrect Items
If you receive an incorrect item, please contact Customer Support before using, opening or consuming it.
Please provide photographs of the item received, including the front of the product, barcode, label, batch/date information and packaging where possible.
If we have sent the wrong item, we will provide an appropriate remedy in accordance with your legal rights.
Please do not consume or dispose of an incorrect item unless we have advised you to do so.
15. Allergens, Ingredients and Product Information
Product information on our website is provided to help customers make informed purchasing decisions.
However, manufacturers and suppliers may change ingredients, allergens, recipes, nutritional information, labels, packaging, warnings, serving sizes or product details without notice.
You must always check the product packaging, labels and any attached information before consuming or using a product, especially if you have allergies, intolerances, dietary requirements, medical conditions, pregnancy-related restrictions, or if the product is being purchased for someone else.
If the packaging information differs from the website information, please do not consume the product until you have checked the information and contacted us if needed.
If a product is materially different from how it was described, incorrectly labelled, unsafe, or unsuitable because of an issue for which we are responsible, your statutory rights will apply.
16. Products Damaged After Delivery
We are not responsible for damage caused after delivery by:
Incorrect storage.
Exposure to heat, cold, moisture or sunlight after delivery.
Misuse or neglect.
Accidental damage.
Failure to follow product packaging, storage instructions or warnings.
Opening or handling the product in a way that damages it.
Consumption or partial consumption after you became aware, or should reasonably have become aware, of a possible issue.
This does not affect your statutory rights where the product was already faulty, damaged, unsafe, incorrect or not as described at the time of delivery.
17. Refused Deliveries, Failed Deliveries and Returned Parcels
If a parcel is returned to us because delivery was refused, the address was incorrect or incomplete, the parcel was not collected, redelivery was not arranged, or the courier could not complete delivery for reasons outside our control, we will review the order once it has been returned to us.
Where the failed delivery was not caused by our error, courier error, faulty goods, damaged goods or another issue for which we are legally responsible, we may deduct or charge reasonable original delivery costs, return courier costs and redelivery costs.
If products are returned to us damaged, spoiled, expired, short-dated, or no longer suitable for resale because of failed delivery, refusal, non-collection, or delay caused by you, we may deduct an appropriate amount from any refund where permitted by law.
This does not affect your statutory rights.
18. How to Package a Return
When returning products, please package them securely.
Products should be returned in their original packaging where possible.
Please make sure the products are protected against damage in transit. Fragile items, glass bottles, cans, jars and boxed goods should be packed with suitable cushioning and outer packaging.
Please include your order number or return reference inside the parcel so we can identify the return.
Do not write directly on product packaging unless we have told you to do so.
19. Returns Sent Without Approval
Please contact us before returning any product.
If you send products back without approval or without following our return instructions, we may not be able to identify your return or process it promptly.
If the products are not eligible for return, we may refuse the return and return the products to you at your cost, dispose of them where appropriate for food safety or hygiene reasons, or deduct reasonable costs where permitted by law.
20. Exchanges
We do not guarantee exchanges.
Where you want a different product, flavour, size or variation, you may need to return the eligible product for a refund and place a new order.
If a product is faulty, damaged, incorrect or not as described, we will deal with the issue in accordance with your statutory rights.
21. Sale, Clearance and Promotional Items
Sale, clearance, reduced and promotional products are covered by your statutory rights.
However, where a product was clearly reduced or described because of a specific issue before purchase, you will not usually be entitled to a return or refund because of that issue alone.
For example, if a product was clearly described as short-dated before purchase, the short best-before date will not usually make the product faulty.
This does not affect your rights if the product is faulty, damaged, incorrect, unsafe, not as described, or not of satisfactory quality.
22. Product Recalls and Safety Issues
If a product is subject to a recall, withdrawal, safety alert or supplier notice, we may contact affected customers using the contact details provided with the order.
Please follow any recall, disposal, refund or safety instructions provided by us, the manufacturer, supplier, regulator or relevant authority.
If you believe a product purchased from us may be unsafe, contaminated, incorrectly labelled, affected by an allergen issue, or otherwise subject to a safety concern, please contact Customer Support immediately and do not consume the product.
23. Model Cancellation Form
You may use this form to cancel your contract, but you do not have to use it. You can also contact Customer Support using the contact details provided on our website.
To: EAT SLEEP REPEAT LTD trading as Eat Sleep Repeat
Company number: 17217704
Registered office:
Flat 2, Heather Court
11a West Cliff Road
Bournemouth
United Kingdom
BH2 5EP
Important: Do not return products to the registered office unless we have specifically confirmed this to you in writing.
I/We hereby give notice that I/we cancel my/our contract of sale for the following goods:
Order number:
Ordered on:
Received on:
Name of customer:
Address of customer:
Email address used for the order:
Signature of customer, only if this form is sent on paper:
Date:
24. Changes to This Returns Policy
We may update this Returns Policy from time to time to reflect changes in our products, processes, couriers, legal requirements or customer service procedures.
The Returns Policy that applies to your order will usually be the version in force at the time you placed your order, unless a change is required by law or is more favourable to you.